Contact
The one inbox Emi and Matt uses, what to put in a message so it gets answered fast, and the requests we have to turn down.
Emi and Matt is written and run by a small group, and this is the page that tells you how to reach them. Whether you have spotted an error in something we published about Cooking, home life and weekend trips for two, have a question an article did not answer, or want to talk business, it all starts at one address.
Write there and a human opens it. We never built a helpdesk system and have no plans to, because the volume does not need one.
There is a line between publishing about Cooking, home life and weekend trips for two and advising you personally, and we stay on the publishing side of it. That rules out account problems, disputes with third parties, and anything that depends on facts only you can see. See the legal notice.
Answers come by email, generally within two working days, and only by email. The missing phone line is a choice, not a gap we forgot to fill.
Same inbox, and the word partnership in the subject helps it get found. Read what the editorial policy says about paid links before writing, because the answer is usually already there.
Accuracy complaints jump the queue. Give us the sentence and the correction and skip the apology for complaining. The editorial policy explains what we do from there.
Detail up front is the whole difference between a quick answer and a fortnight of clarifying questions.
